Clint talks with Chris Voss, former lead FBI hostage negotiator and bestselling author of Never Split the Difference, about why great negotiation starts with listening, not talking. Drawing on decades of high-stakes experience, Chris explains how emotions drive decisions and how tactical empathy, curiosity, and trust can transform the way we communicate.

Chris shares practical techniques for making people feel heard, uncovering hidden information, and navigating difficult conversations—including mirroring, labeling, accusation audits, strategic silence, and the surprising power of hearing “no.” He also explains why great negotiators don’t chase agreement or settle for compromise; they create an environment where people feel safe enough to reveal what really matters.

Together, Clint and Chris explore how these lessons extend far beyond the negotiating table, offering practical ways to become a better listener, leader, communicator, and negotiator at work, at home, and in everyday conversations.